Haptik, a WhatsApp chatbot solutions provider, has teamed up with Reliance Jio to enable an automated customer support channel for its users, answer common questions about the app and escalate complex questions to the support team through the integration of the Zendesk ticketing tool .
Jio Saavn, Reliance Jio’s music streaming service, has announced the launch of a new customer support channel on its website. The service will be available in seven languages and will use artificial intelligence (AI) and machine learning to help customers with questions.
Haptik, a WhatsApp chatbot solutions provider, has teamed up with Reliance Jio to enable an automated customer support channel for its users, answer common questions about the app and escalate complex questions to the support team through the integration of the Zendesk ticketing tool .
“The bot allows users to get their account information and subscribe to the pro version, configure and troubleshoot JioTunes, search for offers and codes to subscribe to pro accounts, and report problems with their app, among many other features. These capabilities will be expanded and more options will be provided in the coming weeks,” the company said in a statement.
Swapan Rajdev, Co-Founder and CTO of Haptik, said: “Haptik is proud to partner with Jio Saavn, one of India’s leading online music streaming platforms, to provide seamless customer support. and climb. The Jio Saavn IVA, powered by Haptik, provides users with a consistent support and escalation experience, including answering frequently asked questions about the app and escalating complex questions to the support team.
Manohar Pai, CEO of Jio Saavn, said: “We are delighted to be working with Haptik on this new initiative. We believe AI will play an important role in helping people access our services and stay connected.
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First post: January 19, 2023 9:30 AM STD
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