Ofcom to investigate BT’s customer contract information compliance

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(Alliance News) – Ofcom has opened an investigation into BT Group PLC’s compliance with its obligation to provide customers with clear and simple information about the contract before they sign up for a new agreement, the regulator has announced.

Telecommunications providers have been required to give customers information about the contract and a short summary – usually of one page – of the main terms of the contract before they sign up since June last year.

However, in October Ofcom opened an investigation into EE – which is part of the BT group – after suspecting that it may have failed to comply with the requirements.

Ofcom said on Monday: “We have since received information which gives us reason to suspect that Plusnet – another subsidiary of BT – may also have failed to comply with these requirements.

“As a result, our investigation will now consider whether BT has breached Ofcom rules due to suspected breaches by each of these subsidiaries. We will gather further information and provide updates as our investigation progresses .”

The summary required by the suppliers should include key information about the price, the duration of the contract and the terms and conditions if a customer decides to end their contract early.

Ofcom said the rules were an important way to help people shop with confidence and make informed choices about the right deal for them.

By Josie Clarke, PA Consumer Affairs Correspondent

Press Association: Finance

source: PA

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